In policy making citizens as partners oecd handbook on information consultation and public participation in policy making this handbook offers government officials practical assistance in strengthening relations between government and citizens it combines a brief review of basic concepts principles concrete examples of good practice tools including new information and communication . Citizens as partners oecd handbook on information consultation and public participation in policy making this handbook offers government officials practical assistance in strengthening relations between government and citizens. This handbook offers government officials practical assistance in strengthening relations between government and citizens it combines a brief review of basic concepts principles concrete examples of good practice tools including new information and communication technologies as well as tips from practice the approach and activities shown in this handbook support and complement formal . Government citizen relations are high on the public agenda citizens and organisations of civil society have become increasingly vocal in recent years bringing forward issues and demands and trying to influence policy makers at the same time citizens participate less and less in formal democratic processes so how can governments become more active in strengthening their relations . Citizens as partners information consultation and public participation in policy making oecd this book is a unique source of comparative information on this challenging subject it examines a wide range of country experiences offers examples of good practice highlights innovative approaches and identifies promising tools